Return Policy

Last updated: January 7, 2025

Thank you for shopping at 365 Hair Co.

Our return policy allows you to request a return within 30-days of receiving your item, with the condition that the goods are in their original packaging, unopened and unused. Due to nature of human hair extensions, it is a perishable good, and as such is non-returnable if used. Please note, you are responsible for return shipping, and a 25% restocking fee applies. We cannot refund shipping fees. To request a return: visit our Returns page . Damaged items should be reported immediately for evaluation and resolution. Please note, sale items and gift cards are non-returnable. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded.

Once we receive and inspect your return, we'll notify you of the refund status. Refunds are processed within 10 - 14 business days to your original payment method. If it's been more than 15 business days, contact us at returns@365hairco.com, add Title: Refund for Order (insert order #). 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Take pictures and send: 

By email: returns@365hairco.com; with title: Damaged Delivery Order (###)

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: returns@365hairco.com; with title: Return/Refunds Query

Items sent back to us without first requesting a return will not be accepted.